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If it's related to your computer, either at home or the office, contacting the computer service and support experts at CompuPane today will take a load off your mind. When you trust all your IT maintenance and computer problem resolution to CompuPane, you'll get responsive, professional, and honest service every time. You'll get the support you need, when you need it, at reasonable rates, with no risk. If CompuPane can't solve your problem, you don't pay.
- Family and personal computers
- Home-office computers
- Computers, networks, and integrated-system configurations for small businesses
- On-site and remote support via your internet connection and/or by phone
When you turn to CompuPane to handle your computer problems and support, the personal attention you get will make you feel like you're our only client. You'll be treated courteously and respectfully, no matter what your level of technical knowledge. We'll adjust our level of technical jargon to your comfort level. Most importantly, when we're done, your computer will work the way you want and expect it to work.
Pricing Examples
| Hourly
Rate
--Remote and phone support are always billed in 1/2-hour
increments; on-site and "in the shop" work is billed in
1-hour increments |
$80-$95 |
|
Computer Tune-up
--Malware removal
--Remove trialware and
rarely used software
--Update Windows, drivers,
and other important software
--Optimize system
--Defragment hard drive
--Update system BIOS
--Install unobtrusive
security software |
$200 |
|
Virus/Malware/Desktop
Hijacker Removal
--Removal of
virus/worm/desktop hijacker/rogue spyware
--Install licensed version
of MalwareBytes’ Antimalware for realtime-protection
against future attacks |
$200 |
|
Mini Computer Tune-up
--Remove trialware and
rarely used software
--Update Windows
--Basic system optimization |
$120 |
|
Basic Data Recovery & Transfer |
$160 |
|
New computer setup
--Optimize BIOS settings
--Partition hard drive(s)
if requested
--Install Windows (license
extra or provided by client)
--Install all core drivers
for motherboard, video, sound, etc.
--Install all available
Windows updates
--Install basic
spyware/malware protection
--Optimize virtual memory
use
--Pick-up/delivery within
20-mile radius ($20 per 20-mile block thereafter; both
pick-up & delivery included) |
$200 |
|
System Refresh
--Format all hard drives
--Reinstall Windows and all
available updates
--Install appropriate
up-to-date drivers
--Ensure system BIOS is
up-to-date |
$200 |
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*Prices subject to change without notice |
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Payment Policy
Payment is due upon completion of services; invoices
will provide information on paying online or we can take
your Visa/Mastercard information and process it for you.
Credit card payments will be processed through leading
payment gateway Authorize.net.
Refund/Credit/Warranty Policy
Customer satisfaction is #1 goal; we want you to be
satisfied with our services. We warranty most services
up to 7 days; we will attempt to fix your problem up to
the amount that you originally paid. However, if you are
still not satisfied we will give work with you to find
the best solution possible. We do not offer refunds on
services but account credit may be discussed. Account
credit may not be cashed out but may be transferred to
another party’s name upon request (see exceptions
below).
Cancellation Policy
In the unlikely event that a client no longer wishes
to work with us, any pre-paid funds or account credit
may not be cashed out but may be transferred to another
party’s name upon request. Clients on a contract
maintenance plan may, however, request a pro-rated
refund minus any unbilled charges and cancellation fees
detailed in the contract. |
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• Computer hardware repair
• Computer software and operating system service, repair, and support
• Data recovery and backup solutions
• Computer virus, spyware, and malware prevention and removal |
